No Xmas Box

City of Cape Town policy prohibits staff from asking for ‘Christmas boxes’, however residents are free to give a voluntary donation. Residents should also be aware of scam artists posing as Solid Waste Management staff over the festive season. Read more below:

Residents should note that there is a policy in place which strictly forbids its staff from asking residents for so-called ‘Christmas boxes’ and from soliciting donations.

‘City staff are appropriately remunerated and should not, under any circumstances, be asking residents for donations. If residents believe that excellent service has been provided they are of course at liberty to give a voluntary donation to staff as a gesture of thanks and goodwill,’ said the City’s Mayoral Committee Member for Informal Settlements, Water and Waste Services; and Energy, Councillor Xanthea Limberg.

Residents should please report any contraventions to the City’s Call Centre on 0860 103 089. Apart from the date, time and place, a vehicle registration number should be provided so that the alleged culprits can be identified. Residents can also report this to Such reports will be investigated immediately. Where residents are willing to testify, the City will be able to prosecute offenders.

Residents should also be aware that certain opportunists attempt to pose as City staff at this time of the year. If residents suspect that the people who approach them are misrepresenting themselves, the matter should be reported to the South African Police Service immediately.

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