The successful roll-out of credit card payment facilities for all City of Cape Town customer service centres is now complete.
This includes all motor vehicle renewal offices, revenue walk-in centres and cash offices, traffic and municipal courts, building plan offices, as well as city resorts and swimming pools.
‘The provision of credit card facilities across the city has been very well received by customers who enjoy the efficiency of this payment option,’ said the City’s Mayoral Committee Member for Finance, Councillor Johan van der Merwe.
Since the initial introduction of credit card facilities in 2016, approximately 400 000 transactions have been processed via this payment option. The total income received via credit card payments thus far amounts to approximately R243 million.
‘The credit card facilities have definitely improved the level of convenience for our customers and this is a practical example of how the City’s Organisational Development and Transformation Plan, our new way of working, prioritises delivering the highest standard of services in an efficient manner. It forms part of our commitment to focusing on customer-centricity, where we place residents at the centre of our thinking in all we do,’ added Councillor Van der Merwe.
The City will accept payments of up to R7 000 per transaction by credit or debit card from 1 July 2017, and from any other means of payment which does not hold any cost implications for the client. This amount covers most transactions by our clients, be it for motor vehicle licences, rates and services bills, or other sundry payments. The City will, however, reclaim the relevant bank charges for any payment over R7 000.
The City encourages customers to make electronic payments for large transactions with the City, as this will result in minimal bank reclaims of banking charges. Currently, more than 60% of payments to the City are done via EFT payments.
In view of the successful roll-out of credit card payment facilities and the rise in card and EFT payments, the City plans to phase out the cheque payment method over the next few months.